Once you have made a provisional booking your booking form must be completed and accompanied by your deposit of £50 per person. Deposits are non-refundable.
Your Short Break Confirmation invoice will show the total Short Break cost, less the deposit paid and will be despatched within 10m days of receipt of your booking form. The invoice will clearly show the balance due and the date by which it must be paid - no later than 8 weeks prior to the departure date. Where a Short Break is booked within 8 weeks of the date of departure, the full amount must be paid in full at the time of booking. Your final travel documents and information will be forwarded when full payment has been received.
If you need to cancel your Short Break for whatever reason, you must let us know as soon as possible in writing. Cancellation will be effective at the time written notification is received by us.
Cancellation charges will apply at the following rates:
56 days or more before departure - deposit only
45-28 days before departure - 30%
27-14 days before departure - 50%
13-7 days before departure - 65%
6 - 1 days before departure - 90%
Day of departure - 100%
Once details have been confirmed, any substitutions or changes made by you will incur a charge of £15 subject to it being made within 7 days or more of departure. If such changes are made within 6 days of departure, the charge will rise to £25.
Your Short Break includes a number of elements as stated in the leaflet/publicity material. Unfortunately we cannot make any refunds if you choose not, or are unable, to take any part of this package.
Any special requests (e.g. special diets, low floor rooms or rooms adjoining) must be made at the time of booking and we will pass these on to the hotel concerned. Whilst every effort is made to comply with your wishes we cannot guarantee that such requests will be granted or that the hotels are able to provide the requested facility. We cannot accept any reservation which is conditional upon any special request being satisfied.
We cannot guarantee that all hotel facilities (e.g. swimming pool or lifts) will be available at the time of your visit. Some amenities require cleaning, servicing or may suffer mechanical failure at times and other factors such as the weather or lack of demand may affect their availability.
We cannot accept any responsibility for events which are reasonably beyond our control. Examples of such events are traffic or road conditions, technical or mechanical transport problems, weather conditions, disputes, fuel shortages and fire. In the event of such circumstances we will try to minimise the inconvenience to our passengers as far as possible but having done that, we cannot be held responsible for any additional expense or loss which may result.
In certain cases tourist board accommodation categories or star ratings are shown against hotels. These should be used as a guide only and we cannot be held liable if any hotel, subsequent to the annual brochure being published, withdraws from the grading system or fails to conform with criteria laid down by the grading authority.
Admission fees or guided tours are not included in the Short Break price unless expressly stated in the excursion description. We reserve the right to change itineraries and included excursions from those stated in the brochure, where necessary, and this will not entitle you to compensation where such variations are a consequence of non significant changes to your Short Break.
Should you leave any belongings at the hotel or on the coach we will make ever effort to trace and return them to you although we do reserve the right to pass on any charge incurred in doing so. We regret that we cannot accept any liability for loss of personal possessions.
It is only possible for passengers to be picked up and dropped off at the scheduled departure points shown in the brochure or on the ticket. If you do not receive your final travel detail within 5 days of departure date you must contact us immediately so that they may be resent to you or any new details confirmed as soon as possible. We cannot accept any responsibility for any resulting loss or expense if the above procedures have not been followed.
You are responsible for ensuring that you are at the correct departure point at the correct time. We cannot accept any responsibility for you not locating the coach or any additional expenses incurred due to your failing to join the coach for the above reasons.
The seat number on the coach allocated to you at the time of booking will remain yours throughout the duration of your Short Break.
All our coaches have WC, hot drinks machine and reclining seats with seat belts and the seat belts must be worn whenever the coach is in motion. All coaches are also equipped with a telephone in case of an emergency.
All coaches are strictly no smoking. If you ignore this rule we reserve the right to terminate your holiday and levy full cancellation charges. You may also be liable to meet the cost of any claims brought against us resulting from such an incident. CCTV is also onboard our vehicles.
You are advised that overland carriage is in vehicles wholly owned by us and is subject to national regulations which may limit or exclude liability. Your contract is subject to English Law and jurisdiction.
Owing to a change in legislation from January 2009, we are unable to offer insurance cover for your Short Breaks, however we stronly advise that all those booking a Short Break take out reputable Travel Insurance to cover the cost of the holiday.
In the event that you have any complaints during the course of your Short Break you must immediately bring this to the attention of the supplier of the service in question AND your driver/courier. If you fail to follow this procedure we cannot accept responsibility as we will have been deprived of the opportunity to investigate and rectify the problem. If you are not satisfied with the solution offered you must contact us in writing not more than 28 days after returning home.