TERMS & CONDITIONS OF BOOKING

TIMINGS
Please note that except where stated otherwise, each Day Out gives between four and five hours at the destination, but less if the Day Out covers more than one destination. Within each Day Out description a Departure Code is given which corresponds with the departure times from various local pick up points shown in the timing chart. Please bear in mind that although the coach may leave its first pick up point on time the pick ups later down the route may be affected by traffic conditions. Please bear in mind that traffic congestion, ferry or tunnel delays may mean a later return. We regret that we cannot be held responsible for delays in arrival or return times caused by traffic congestion. Please allow plenty of time for travel to the pick up point and ensure that you are there at least 10 minutes before the published departure time. We are unable to offer a refund should you miss the coach. We regret that additional stops cannot be made.
Please ensure you are aware of any times and instructions given on the day by the driver. Please make sure that you are aware of the departure time & the location for your collection point for the return journey home. If you are in doubt please talk to your driver or courier and consider taking the coach mobile phone number. We allow up to 15 minutes after departure time for homeward journey, for delays however after this the coach will depart. We cannot accept liability for passengers failing to arrive at the coach on time and therefore being unable to board the departed coach. Please do not inconvenience others by being late back.

HOW TO BOOK
Tickets for all Days Out must be booked in advance. This can be done online at www.buses.co.uk, by telephone on 01273 886200 (Monday to Friday 9am to 5pm), or in person at either One Stop Travel 26 North Street, or Brighton & Hove’s offices at Conway Street, Hove.
Please allow five working days for telephone bookings so we may post your tickets to you. Please can you ensure you print out your E TICKET Confirmation, as this is your days out ticket. We accept American Express, Mastercard, Visa and Switch/Maestro cards. Once you have booked, your Day Out ticket can be used on any Brighton & Hove bus for travel to and from your Day Out pick-up point.
Late bookings can be made online up to 12 noon on the working day before travel, but in this case you must print your booking reference to show to the driver of your Day Out coach. However, this printout will not be valid for travel on local bus services.
All seats are allocated at the time of booking; your ticket will show your seat and coach numbers and your chosen pick-up point. If any of this information is missing or you believe it to be incorrect please telephone us on 01273 886226 If you need to change your pick up point, please also let us know on the same number so we don’t wait for you in vain!

TICKET PRICES
Concession prices apply to everyone over 60 years of age, unless otherwise stated and proof may be required. The concession price is not restricted to residents of East and West Sussex. Where the venue does not allow a concession price then only the coach part of the journey will then be subject to the reduction.
Infants aged 3 and under travel free of charge provided they do not occupy a seat. If you would prefer your infant to occupy a seat these are subject to availability and cost £5 on all Days Out; however if there is an entrance fee to a venue or service where payment is due irrespective of age then this will be added to the £5 seat cost. Where the ticket price includes entry fees or an extra service then this is stated in the description, otherwise if admission is not included then it is shown as Coach Only.
Where the ticket price includes entry fees or extra services then this is stated in the description, otherwise if admission is not included then it is shown as Coach Only.
In some cases a special Day Out to a venue may be listed where no discount is available and this will be mentioned in the description for the specific Day Out.
NT/EH/RHS member card holders must show their cards at the venue as requested to ensure they receive the discount available. If no card is presented further charges may apply.

ONLINE DISCOUNT
Please note that there is an online discount of 10% for all bookings completed online

DISABLED PASSENGERS
We welcome passengers with disabilities and will do as much as we can to ensure that they are catered for on our Day Out programme; however, please note that we can only accept folding wheelchairs weighing less than 20kg and these will be stored in the coach boot/luggage space. We have no provision for wheelchair access onto the coaches due to their construction.
Motorised scooters cannot be carried under any circumstances as we have no provision for securing them in the boot/luggage space. If you intend taking a wheelchair with you on a Day Out please make this clear when you book so that as much provision as possible can be made. We cannot accept any responsibility or be liable for damage caused by the stowage of wheelchairs in the boot/ luggage areas.

INSURANCE
We strongly recommend that you purchase insurance cover for your Day Out to cover the possibility of cancellation due to your illness and for any loss or damage to personal items. Although the coach will be kept locked at all times when left empty, we cannot accept any liability for loss or damage to any personal items.

SPECIAL CONDITIONS FOR CONTINENTAL DAYS OUT
On Continental Days Out a limit will be placed on the carriage of beer and lager at 3 cases of 24 bottles/cans or the equivalent per passenger over the age of 18 years due to axle weight limit restrictions on the ferry and in the UK. Please ensure you have checked the legal limits placed by Customs & Excise, as we cannot be held responsible, should they confiscate any alcohol / tobacco that you have purchased on your day out.
A full 10 year passport is required for Days Out to Belgium, France and Holland for all British and EU passport holders. Some foreign citizens may require visas and we recommend that you check with the relevant Embassy before booking the Day Out.

SMOKING/ALCOHOL POLICY
Please note that we operate a NO SMOKING policy on our Days Out and bookings are taken on this understanding. The consumption of alcohol is not permitted on the coaches and if carried should be in the boot/locker area of the coach, not in hand luggage.
Everyone should be able to work and travel without the fear of violent or anti-social abuse or attacks. Our staff and customers are no different. All matters of complaint will be dealt with as received. CCTV is also in use on our vehicles.

SEAT BELTS
All our coaches are fitted with seat belts and under the present legislation you must use the seat belt whilst on the coach. Disabled passengers are not exempt from the current seat belt legislation and therefore seat belts on the coaches must be worn.

CANCELLATION BY US
Please book early for your chosen Day Out; if there are insufficient numbers, we reserve the right to cancel that Day Out. You will be offered the choice of transferring to another Day Out (subject to availability), or receiving a full refund. We regret we cannot accept any liability should any of the listed events be cancelled or changed by the organisers at short notice or should adverse weather conditions affect boat trips. We reserve the right to alter the itineraries without prior notice.

CANCELLATION BY YOU
If you need to cancel your Day Out booking for any reason please return your tickets to the address below, charges apply to each ticket on a sliding scale as follows:
14 days or more before departure = £3
7-13 days before departure = £6
3-6 days before departure = £9 or total cost if less than £9
Less than 3 days before departure = we regret no refund will be possible
In addition if we have already paid admission, theatre tickets, ferry costs or other charges on your behalf, then we regret that these cannot be refunded. To mitigate cancellation charges please see section on Insurance.
If you have received your tickets and need to cancel or change as something is wrong then please return your ticket to Days Out Coach Office at 43 Conway Street, Hove, BN3 3LT.